Customer Support Guide

Last Updated: December 2025

Need help using the AdSense Auditor AI service? This guide will help you get the support you need.

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📬 How to Contact Us

Email Inquiry

Email: contact@ad-helper.work

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✉️ Email Templates by Inquiry Type

Please refer to the templates below for efficient processing.

1. General Inquiry

Subject: [General Inquiry] Inquiry Title

Body:
Hello,

[Please write your inquiry in detail]

Thank you.

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Registered Email: (optional)

2. Technical Issue Report

Subject: [Technical Issue] Brief Description of Problem

Body:
1. Problem Description:
   - What problem occurred?

2. When It Occurred:
   - When did it happen? (e.g., December 20, 2025 at 3 PM)

3. Steps to Reproduce:
   - What were you doing when the problem occurred?

4. Error Message:
   - Please write any error message displayed on screen

5. Browser/Device:
   - Browser and device in use (e.g., Chrome / Windows 11)

6. Screenshot:
   - Please attach if possible

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Registered Email:
URL Attempted to Analyze: (if applicable)

3. Payment/Subscription Inquiry

Subject: [Payment Inquiry] Inquiry Title

Body:
1. Inquiry Type: (Payment Failure / Duplicate Payment / Subscription Change / Other)

2. Details:
   [Please write your inquiry in detail]

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Registered Email:
Payment Date:
Payment Amount:

4. Refund Request

Subject: [Refund Request] Registered Email

Body:
1. Registered Email:
2. Payment Date:
3. Payment Amount:
4. Subscription Type: (Monthly / Annual)
5. Reason for Refund:

Additional Requests: (if any)

5. Account Issue

Subject: [Account Issue] Inquiry Title

Body:
1. Problem Type: (Cannot Login / Lost Password / Account Deletion Request / Other)

2. Details:
   [Please write your inquiry in detail]

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Registered Email:
Registration Method Used: (Email / Social Login)

6. Partnership/Collaboration Inquiry

Subject: [Partnership Inquiry] Company Name or Your Name

Body:
1. Company/Personal Introduction:

2. Partnership/Collaboration Proposal:

3. Expected Benefits:

4. Contact Information:
   - Email:
   - Phone Number: (optional)

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🔧 Troubleshooting Common Issues

When Analysis Doesn't Work

Symptom: Analysis doesn't start or error occurs after entering URL

Solutions:

1. Check URL format: Enter as https://example.com
2. Verify website access: Check if accessible directly in browser
3. Check robots.txt: Verify crawling isn't blocked
4. Try again later: May be a temporary server issue

When Login Doesn't Work

Symptom: Login button doesn't log you in

Solutions:

1. Clear browser cache
2. Delete cookies and retry
3. Try a different browser
4. Try in incognito/private mode

When Payment Fails

Symptom: Payment doesn't complete after clicking payment button

Solutions:

1. Check card limit and balance
2. Check if international payments are blocked (Paddle is international)
3. Try a different payment method
4. Contact card company to approve international payment

When Analysis Results Seem Wrong

Symptom: Analysis results differ from actual website status

Solutions:

1. If website was recently changed, previous version may have been analyzed due to cache
2. Use re-analysis feature to analyze again
3. If problem persists, contact us with detailed information

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⏱️ Processing Time Guide

※ Processing time may vary depending on inquiry volume.

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📋 Inquiry Guidelines

DO ✅

• Use appropriate email subject tags for inquiry type (e.g., [Technical Issue], [Refund Request])
• Describe problem situation specifically
• Attach relevant screenshots
• Include registered email address

DON'T ❌

• Send duplicate inquiries multiple times (may delay processing)
• Include personal information (passwords, full card numbers, etc.) in email
• Use profanity or derogatory language

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🔒 Privacy Protection

Information collected during customer support is used only for inquiry processing purposes and retained according to applicable laws after processing completion. Please refer to the Privacy Policy for details.

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📚 Additional Resources

• FAQ: Find answers to frequently asked questions
• Terms of Service: Check service usage conditions
• Privacy Policy: Information about personal information processing
• Disclaimer: Service liability scope
• Refund Policy: Refund conditions and procedures

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🙏 For Better Service

If you have suggestions or feedback for service improvement, please send them to contact@ad-helper.work anytime. All feedback is valuable and will be reflected in service development.

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Business Information

• Business Name: Gangmulsori
• Business Type: Sole Proprietorship
• Business Registration Number: 612-24-19690
• Email: contact@ad-helper.work